Managing
leads that come in through the telephonic networks is one of the most
effective ways of generating sales. The problem arises when the
economic condition around the globe does not help generate greater
number of sales. The fault lies with the ability to manage the
incoming calls effectively. There are many organizations that have a
random number to connect with the target market.
The
problem is that most people cannot remember random numbers, and they
generally loose the advertisements on which the companies advertise
their numbers. This is a big issue that almost all businesses face,
and this is the area where 800
numbers can help change that factor. These are the kind of
numbers that can be easily remembered because they come in a specific
sequencing that can be memorized easily. The corporations that
switched to these numbers saw a drastic change in the number of leads
up to 25 %. This is a huge difference just by changing the contact
number; and they are also called “Vanity Numbers” which basically
add to the over all corporate profile. Such memorable numbers become
a part of the advertising profile, and helps boost the reliability
factor of the company.
This
service also allows call routing
to desired call centers that have been hired to handle different
areas of business. They can be routed according to a specific region
or country where different aspects of operations are being run by the
company. This is necessary because the incoming calls have to be
dealt with a focused effort which is part of the intelligent routing
system. Agents from remote locations in the same region as the
clients can deal with them in a more personalized way.
Corporations
can also use the call
tracking facility to gather data on the clients that
make a call to their business. Their location, marital status, family
size and other information are collected to understand the buyer
behavior. Their recorded calls also helps in understanding their
mindset, and the things they wanted to have from the product or
service. This system also helps in understand the callers that did
not buy the product or service which helps the corporation make
necessary changes to their work methodology. This system also helps
consolidate data from different regions, and understand the changes
of the whole environment. This is essential for the business because
it gives them greater agility in the market place to sustain their
enterprise.
For
more information regarding : Call
Routing please visit : http://www.dial800.com/